Best Buy has the worst customer service I've ever encountered...

12 February 2011

Marcilla Elizabeth Smith

3016 E Jefferson St

Orlando, FL 32803

Accounts Payable

Best Buy

14405 County Rd 212

Findlay, OH 45840

To whom it may concern:

My name is Marcilla Elizabeth Smith and I reside at 3016 E Jefferson St, Orlando, FL 32803. This correspondence is to serve as an invoice for services rendered by myself to Best Buy.

On or about Saturday, January 1^st 2011, my mother, Doris Bloodsworth, purchased a Curry Technologies E400 e-Zip electric scooter at your retail location on East Colonial Dr which you may know better as Store #124. This scooter was delivered to me on Monday, January 3^rd. I completed assembly of the scooter on Tuesday, January 4^th and began product testing on that same day. To my disappointment, the scooter was found to be defective and unsuitable for use, even after multiple rechargings of the battery. As a result, I returned the scooter to Store #124 on or about January 6^th. Despite attempts by Best Buy staff to frustrate my efforts to obtain a new scooter at no additional cost, I was able to get the store General Manager to pay the shipping costs for a new scooter to be sent via UPS to my residence. A second scooter arrived via UPS on or about January 11^th.

Let me say that although I was already annoyed at how cumbersome this process had become by this point, I believe that most people would consider this to be reasonable within the context of a retail transaction. Therefore, none of the charges in the invoice reflect any of the activity mentioned so far, but instead represent those things which have taken place since. I will continue the narrative, so that the charges below will make better sense to you.

When scooter #2 arrived on or about January 11^th, I proceeded to attempt assembly. Assembly was not possible on scooter #2 due to the defective parts and/or installation of parts which related to the steering handle bar. I attempted to notify Best Buy of this situation in order to seek further resolution. My first two calls were to the 888-best-buy number, but both were terminated by system technical failures. I had experienced this when calling the 888 number previously, so I was not surprised. My next calls were to Store #124, where I spoke with Ted, the GM, Sam, from the online office in the store, and Sam's supervisor Carla, who became belligerent with me, eventually hanging up on me. I attempted several times to call back and reach Ted, but he ceased returning my calls.

I then attempted to locate the District Office so I could express my displeasure, but was told I would only be given the 888 number by the store. Since this number had been so problematic for me in the past, I tried searching on the internet to see if I could find the number for the District Office. What I found were consumer forums on the Best Buy website which made it seem clear that even a successful attempt to reach a District Office would result in yet another message for the store GM, which I had already tried. Nonetheless, I tried calling the 888 number to see if I could get a message through to the District Office.

When I got through on the 888 number, I was not cut off this time, so when asked why I would need the District Office number, I explained the situation. The gentleman (Chris, if I recall correctly) said that he would get a UPS label out to me so that scooter #2 could be picked up and my mother could be refunded for the purchase. I was later contacted by Tara on or about Sunday January 30^th to let me know that UPS would be bringing out a label to take scooter #2 away. I also received a follow up email referencing call tag request KMM15029345V33459L0KM and case # 82425777. I responded on Monday, January 31^st to let her know that UPS had indeed picked up scooter #2 and to request any further action required on my part.

To my surprise, UPS dropped off a third scooter to my neighbors on or about February 3^rdLet me just make clear that this was against the wishes I had made clear when I called the 888 number, and it was not conveyed to me by phone or by email by Best Buy. Since this time, I have been storing scooter #3, and have made multiple attempts to contact Best Buy at the 888 number, where I have explained the situation to your company's representatives many times over.

Your timely fulfillment of this invoice is requested:

Item #	Description	Unit Price	Quantity	Total Cost
1	Storage (per square foot per day)	$0.10	155	$15.50
2	Assembly (1 hr minimum)	$12.00	1	$12.00
3	Administrative Services (1 hr minimum)	$12.00	12	$144.00
			Total =	$171.50

Please note that these represent charges through February 12^th only. Your remuneration can be made payable to Marcilla Elizabeth Smith and mailed to 3016 E Jefferson St, Orlando, FL 32803.

Sincerely

Marcilla Elizabeth Smith

marcillapalooza@yahoo.com

407.919.9688

Please wait for a site operator to respond.

You are now chatting with 'John'

John: Hi

John: How may I help you?

you: Hi, John =-)

John: Hi

you: I have a pair of Tommy Hilfiger TH3085 frames...

John: Ok

you: ...and I have lost the magnetically-attached sunglasses =-(

you: is it possible to just order the sunglasses part?

John: Yes, you can do that but it will cost the worth of a complete frame.

John: I would like to recommend you to get a complete pair of sunglasses with clipon

you: I don't understand what you mean =-( By any chance to you speak Marathi?

John: If you want, we can offer you just the clips but it will worth same as the amount of the frame

you: Urdu?

you: lolz, I'm just being an asshole... it's the national pastime in the USA, don't you know ;-)

John: Yes, I know but at this point of time, I am being professional.

you: I would agree with that. But look at Tunisia and Egypt... when will you kick these no good Americans and the ones who will bow down to the Americans out of your country?

John: I am sorry but I am here to help you regarding our product.

you: Then I am sorry too, "John"... I am sorry, too :: awkward silence ::

An ER doctor's bill for $745

Dear Florida Emergency Physicians,

I am in receipt of your bill for $745. If I had a spare $745, believe me, I would be willing to let you have it. I appreciate not suffering that kidney stone any longer than I had to as it was.

Unfortunately, I am without a job or other income, and I honestly don't know how likely this is to change between now and the impending collapse of the USA economy. I would, however, be more than willing to "work off" the $745 since, as I already mentioned, I could use the work.

If y'all have something I could do around there, feel free to give me a holler, otherwise, I don't really know how much more there is to be said.

Marcilla =-)

From a supporter of the American Indian Movement and Leonard Peltier

August 1, 2009

Dear Honorable Barack H. Obama,

I am writing to you today because of my Native brother Leonard Peltier who remains behind bars of an institution that once held your people to the chains of oppression. I liken Leonard Peltier and the American Indian Movement to the moment when Frederick Douglass could not accept the treatment in which he received from his Master Covey whom’s forte consisted of his abilities to gain power through control over the slave. The white trickster, lying in wait for potential black tricksters and Lloyds ruses to keep the slaves from his garden, the tarring of the fence is to tar the heart and soul from believing that one is equal, a compatriot on the path of life. When Frederick stood up and took the throat of his master and he spoke words of grace and power, just like that of an educated white man, which stunned his Master, thus allowing Frederick Douglas to become a strong and equal individual in that particular moment of time. It’s what I write in my piece called Silence that, “Words of anger often express what is deeply rooted, and remains buried until such a time, when silence can no longer be the skin of expression.” You and I both know that the oppressive chains of silence must break free at some point in time and that is how I feel about the American Indian Movement, that it is and was originally all about, breaking free, taking that master by its throat to say I will no longer be treated in this manner.

What I have come to understand, is that we the human race have many faults but are an inherently a decent society that lacks the truth and education needed to understand the severity in which my people have and continue to endure on the reservation. During the time of Wounded Knee II the air of intimidation that the government instituted, was a continuum of Covey verse’s Frederick Douglass policies, against the Native population. A fear that was so overwhelming at times, that some would choose to sleep in abandoned vehicles despite the coldness of winter, some freezing to death so as not to take the money of a corrupt government. Dick Wilson was Tribal Chairman at the time this all took place and he too was just as complicit as the government when instituting state government terrorist campaigns against the Lakota people. Dick Wilson and his squad of goons also engaged in physical threats of violence against their people, but mostly against those of traditional beliefs that stood up against the almighty Goliath, who sought out to eliminate them in any manner they deemed appropriate. An estimated 60 murders dubbed resmurs were committed against these traditional people, that gave Dick Wilson a shoot to kill mentality fueled by the certainty of a corruptive government. The air was thick with the smell of hostility which provided a cover for Dick Wilson to try and sell the Black Hills for a few coins of justice without the consensus of the people.

I may not have grown up on a reservation but know the fearsome force of intimidation, one in which the movie Shawshank Redemption slightly touches upon and was filmed in the city in which I grew up in and found my voice, my skin of expression. The city in which became famous for all the wrong reasons was Mansfield, Ohio and the hometown of Senator Sherrod Brown who had joined together with Martin Yant in a battle against the corrupt political officials, that began around the time of Wounded Knee II. Mansfield was a place in which fear, intimidation and murder were as common as your morning cup of coffee. A city with same yet differing situations of murder and corruption.

Ballistic tests have long since proven that the gun used to kill the FBI agents was not that of Leonard Peltier. But, whom ever the individual is that made those fatal shots forever changed the lives of FBI agent’s William and Coler’s families, and so too changed the life of Leonard Peltier and his family as well. Leonard Peltier has always stated that he did not murder these agents and has always expressed his deepest sincerity to their families and that of their children, but one cannot lay claim to an act in which he did not commit.

Time has come to Free the bars of oppression that have surrounded Leonard Peltier on a daily basis for over 33 years, and silence the hold in which the FBI agency has had against Leonard and those who seek his Freedom. I firmly believe that if the FBI has to work so fervently to keep the buffalo files hidden from the public that some form of guilt must lay against them, and their omission on their part is of the highest form of gross negligence and must be brought to justice themselves, guilty of perjury on the stand of Leonard’s trail. They must step forward and admit their hand in this day of carnage and open the files in which will tell of their complicity in all of this and to free Leonard from the grips of Master Covey’s intimidation. 

I will always and without hesitation speak for Leonard Peltier and other Native individuals who are wrongfully incarcerated by a governmental system that sees only the brown trickster that keeps them from the riches of their garden and may the stories of Brer Rabbit keep us from constraining the truth and that the songs sung in the cotton fields of old were of the same style of song sung on the Trail of Tears. You see, Master Covey represents the U.S. Government, always watchful of its slaves to insure that one’s job was always done according to one’s master, cornered off on small patches of land restricted by laws beset by those whose only aim was to covet the human being at it’s worst.

This case has now come to the crossroads of another American Slave called Leonard Peltier, he of all people signifies all the wrong that has been done against the Native population and by freeing him, you release the bondage of many. Maybe for the first time the Indigenous people have the freedoms in which to express in the community of facebook and myspace the atrocities that have occurred not just in our past but in our immediate moment, that have brought the brothers and sisters of all nations and dogmas together on a global stance to free our brother Leonard Peltier. Perhaps, one day in the very near future Mr. President, we too will sit together with our brother, the Frederick Douglass Humanitarian Award Winner and share that glass of freedom. 

Sincerely,

Oieya
Central Florida Leonard Peltier Support Group